Social Media Management and Promotion
Frequently Asked Questions
How do I get started?
Our approach is customized, so offer a brief questionnaire where you’ll be providing us with the information we need to help you succeed. Then we’ll get in touch to let you know what the next steps will be.
Do I need to provide you with images, videos or information?
No need; we’ll source them from your company’s current web page. If you don’t have any images, we’ll be using stock photos. Alternatively, should you have specific images, videos or text that you’d like us to use, just send it over and we’ll be happy to use them. We can also take photos and videos for you.
What if I already have existing social media pages?
That’s great! We take care of assessing and revamping your page. If you’re interested in the social media management or the social promotion packages, we’ll manage your pages/ads for you as well as handle all the additions with your chosen package.
What if I need support?
Support is available through email and phone calls from 9AM-5PM EST, Mondays through Fridays. This helps keep our prices low. Should you need assistance outside of these hours, just send us a message and we’ll get back to you as soon as possible during regular business hours.
Are your social media services for startups or big or small businesses?
Businesses both big and small require a strong social media presence to succeed. We support businesses of all sizes and help you maintain a professional, consistent presence on social media. We have individual packages for do-it-yourself users, as well as fully managed packages for busy owners who prefer that we take care of everything.
How do I access my newly created social media pages?
We’ll be sending you the information with full instructions and your login details.
What kind of content do you post with your managed services?
A strategic, carefully curated mix of content: educational articles, news, inspirational, and promotional content that inspires engagement from your followers.
Who is going to work on my account?
A specialized social media account manager with years of experience. They will be your main point of contact and will work with you to continuously grow your business on social media.
How do I pay, and what payment types to you offer?
Recurring payments for the social media management and social media promotions packages will be charged monthly on the same date you signed up. We accept both checks and online credit card payments. This is another reason why we can offer you more affordable packages, automation means less time and resources spent on accounting and account management.
Are there additional fees?
There are no hidden fees. The corresponding price for the package is exactly what you’ll be paying. Unless you choose to add more services.
What if I wish to cancel my service?
No problem! Just let us know and depending on your package we will send you the detail and what you need to do for your social media moving forward.